Builders Clean
Terms & Conditions
TERMS AND CONDITIONS OF USE BETWEEN THE SERVICE PARTNER AND THE CUSTOMER
Last updated 1 September 2025
PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE SKITTERBLINK SERVICES. YOUR CONTINUED USE OF SKITTERBLINK SERVICES SHALL CONSTITUTE YOUR ACKNOWLEDGMENT AND ACCEPTANCE OF THESE TERMS AND CONDITIONS.
These terms contain provisions (highlighted below) which limit SKITTERBLINK’S AND THE SERVICE PARTNER’S exposure to legal liability. Some of these provisions do have the effect of limiting your rights in law and conferring obligations on you by virtue of your agreement to these terms.
Nothing in this Agreement is intended to or must be understood to unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created in terms of the Consumer Protection Act, 2008, to the extent that such legislation is applicable.
Important clauses, which may limit SKITTERBLINK’S AND/OR THE SERVICE PARTNER’S responsibility or involve some risk for you, are reflected in bold and italics or are highlighted. You agree to pay special attention to these clauses.
SKITTERBLINK MAY AMEND THESE TERMS FROM TIME TO TIME. AMENDMENTS WILL BE EFFECTIVE UPON SKITTERBLINK’S POSTING OF SUCH UPDATED TERMS ON THE SKITTERBLINK WEBSITE. YOUR CONTINUED USE OF THE SKITTERBLINK SERVICES AFTER SUCH POSTING CONSTITUTES YOUR CONSENT TO BE BOUND BY THE TERMS, AS AMENDED.
1. INTRODUCTION
1.1 “We”, “us” or “our/s” means the Service Partner selected to perform the service to you.
1.2 “You” or “your” means the Customer.
1.3 This contract explains the rights, duties and responsibilities of both the Customer and the Service Partner and is binding on both parties.
1.4 Builders & Renovation Cleaning may be risky. Please pay special attention to clause 7 and 9. Our liability for loss or damage is limited.
2. THE BUILDERS & RENOVATION CLEANING SERVICES TO BE RENDERED
2.1 We agree to provide specialised builders and renovation cleaning services to you on the date/s and at the address specified by you, as per the Quotation / Pro-Forma Invoice agreed with you.
2.2 Scope of services may include:
• Removal of paint, varnish, cement, grout from tile surfaces and windows
• Removal of glue, silicon, stickers and plastic protection from toilets, baths, and basins
• Washing of all tile surfaces
• Cleaning of skirtings, lights, and light switches
• Cleaning of doors and doorframes
• Cleaning of cupboards inside and outside
• Cleaning of standard windows internal and external (safe access only) and windowsills
• Cleaning of balconies, passages, stairs, and stair handrails
• Spot cleaning of walls and tiles
• Dusting all areas
• Vacuuming carpets with industrial vacuum cleaners
• Shining taps and basins
2.3 Exclusions: External stonework cleaning, snag list cleaning not quoted, and re-cleaning after other contractors unless specifically contracted.
2.4 Ad hoc hourly service is available for additional cleaning tasks or re-cleaning required after alterations made post sign-off.
2.5 All services are performed by trained operators. Services are supervised, but this does not mean the supervisor remains onsite for the full duration. Supervisors inspect services before completion if not present.
2.6 We reserve the right not to continue if the premises are unsuitable, if contractors are still onsite, if water/power is unavailable, or if there is interference with the work.3. ESTIMATED QUOTATION / PAYMENT
3.1 Our quotation is valid for 10 days, provided that payment is made and resources are available.
3.2 100% payment is required upfront before commencement of services. Proof of payment (POP) must be provided to Skitterblink by email or WhatsApp.
3.3 Payment options include EFT, POS card machine, or cash (10% surcharge). Card payments incur a 3.5% surcharge.4. BANKING & PAYMENT DETAILS
4.1 The Skitterblink banking account details will be supplied on the official invoice submitted to you.
4.2 Proof of payment (POP) must be submitted to the Skitterblink office before service.
5. ADDITIONAL ITEMS AND CHARGES
5.1 Additional items not included in the quotation must be approved by the Client and will be charged separately.
5.2 Waiting time: Teams will wait for 15 minutes for access. Thereafter, the time will be billed as service time.
5.3 Non-access (locked gates, security refusal, etc.) will be regarded as a completed service and billed accordingly.
5.4 Additional charges may apply if:
• Quotation amended due to unforeseen circumstances onsite.
• Excessive waste requires more PPE, chemicals, or disposal containers.
• There are delays beyond our control (e.g. contractors, access issues).
5.5 A penalty call-out fee of R1000 will be charged if contractors are onsite when our team arrives and we cannot commence. The team will leave and return once site is cleared.
5.6 If we decide to stay and continue despite contractors onsite, the Client will be liable for all extra hours worked beyond the quoted time.6. CANCELLATION OR POSTPONEMENT OF THE SERVICES
6.1 No cancellation fee will be charged if the service is postponed or cancelled at least 24 hours in advance.
6.2 No cancellations or termination notices will be accepted during October, November, or December. Services during these months remain payable in full.7. CLIENT RESPONSIBILITIES
7.1 Provide safe and suitable access to the property and affected areas, including electricity and water supply.
7.2 Ensure premises are free of contractors for cleaning to proceed. If not, penalties in Section 5 apply.
7.3 Ensure alarms, keys, or remotes are provided with clear instructions. We are not responsible for lost keys, remotes, or triggered alarms.
7.4 Prepare the property by removing or securing valuables, breakables, and sentimental items. Cover furniture/fittings where needed.
7.5 Arrange and pay for any parking or entry fees necessary for access.
7.6 Ensure no interference by children, pets, or contractors. We are not responsible for re-cleaning when other contractors are onsite.
7.7 Late arrival by the Client to open or close premises will be regarded as billable service time.
7.8 The Client consents to electronic communication and processing of personal data per the POPI Act.8. IF THERE IS A PROBLEM WITH THE SERVICES
8.1 All complaints must be submitted in writing to the Admin Office and/or the Customer Care & Sales Consultant (via email or site visits). Verbal complaints will not be accepted.
8.2 Theft or breakages must be reported within 24 hours in writing. Official Skitterblink procedures apply.
8.3 Skitterblink, as employer, cannot be held liable for unlawful acts or misconduct of employees.9. OUR LIABILITY FOR LOSS OR DAMAGE
9.1 We are liable for damages only if caused directly by our negligence, limited to 50% of the invoiced service fee.
9.2 We are not liable for: pre-existing wear and tear, building defects, inherent faults, client-supplied chemicals or equipment, theft/hijacking/break-ins (except negligence with keys), or consequential losses.
9.3 If keys are lost due to our negligence, we will replace them.
9.4 Force Majeure: Skitterblink shall not be liable for delays or failure due to events beyond their control (acts of God, pandemics, strikes, riots, floods, load-shedding, etc.).
9.5 Insurance: Skitterblink insures staff under COIDA. The Client must insure property and assets.
10. CONFIDENTIALITY AND NON-DISCLOSURE
10.1 Both parties agree not to disclose confidential information (methods, processes, client details, finances, etc.).
10.2 The Client consents to Skitterblink processing data per the POPI Act and Privacy Policy (www.skitterblink.co.za).
10.3 The Client consents to Skitterblink performing credit checks and using national credit bureau databases for collections/tracing.
10.4 The Client consents to receive communications via SMS, WhatsApp, and email (invoices, notices, newsletters, promotions).
10.5 These obligations survive termination of the agreement.