Domestic Team Cleaning
Terms & Conditions
TERMS AND CONDITIONS OF USE BETWEEN THE SERVICE PARTNER AND THE CUSTOMER
Last updated 1 September 2025
PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE SKITTERBLINK SERVICES. YOUR CONTINUED USE OF SKITTERBLINK SERVICES SHALL CONSTITUTE YOUR ACKNOWLEDGMENT AND ACCEPTANCE OF THESE TERMS AND CONDITIONS.
These terms contain provisions (highlighted below) which limit SKITTERBLINK’S AND THE SERVICE PARTNER’S exposure to legal liability. Some of these provisions do have the effect of limiting your rights in law and conferring obligations on you by virtue of your agreement to these terms.
Nothing in this Agreement is intended to or must be understood to unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created in terms of the Consumer Protection Act, 2008, to the extent that such legislation is applicable.
Important clauses, which may limit SKITTERBLINK’S AND/OR THE SERVICE PARTNER’S responsibility or involve some risk for you, are reflected in bold and italics or are highlighted. You agree to pay special attention to these clauses.
SKITTERBLINK MAY AMEND THESE TERMS FROM TIME TO TIME. AMENDMENTS WILL BE EFFECTIVE UPON SKITTERBLINK’S POSTING OF SUCH UPDATED TERMS ON THE SKITTERBLINK WEBSITE. YOUR CONTINUED USE OF THE SKITTERBLINK SERVICES AFTER SUCH POSTING CONSTITUTES YOUR CONSENT TO BE BOUND BY THE TERMS, AS AMENDED.
1. INTRODUCTION
1.1 “We”, “us” or “our/s” means the Service Partner selected to perform the service to you.
1.2 “You” or “your” means the Customer.
1.3 This contract explains the rights, duties and responsibilities of both the Customer and the Service Partner and is binding on both parties.
1.4 The Domestic & SME Team Cleaning Service is rendered on a monthly contract basis. Please pay special attention to clause 7 and 9. Our liability for loss or damage is limited.
2. THE DOMESTIC & SME TEAM CLEANING SERVICES TO BE RENDERED
2.1 A Skitterblink cleaning team typically consists of one Supervisor and three Cleaners.
2.2 Services are delivered on a monthly contract basis with weekly or bi-weekly visits as per agreement.
2.3 The Client shall select the service type (Budget, Standard, Deluxe, or Business Service) as detailed in Annexure A.
2.4 All services are subject to access being granted and a safe working environment being provided by the Client.
2.5 Special Conditions:
• No services will be rendered or rescheduled for public holidays. Monthly service fees remain payable.
• For bi-weekly clients, rescheduling services is only possible on request, subject to team availability, and solely at the discretion of Skitterblink management. Approval of a rescheduled request on one occasion does not imply or guarantee that future requests will be granted.
• Annual closure period: Skitterblink will be closed annually from the official Closure Date until the Opening Date. Normal monthly fees remain payable.
• Excludes snag lists, re-cleaning, or cleaning after contractors; these will be charged separately.
2.6 Customer & Service Delivery Information Form:
• The Client agrees to provide Skitterblink with all site-specific information necessary for service delivery. Such information will be captured in a Customer & Service Delivery Information Form for operational use. This form does not form part of this Agreement but serves as a practical guide to ensure services are delivered according to the Client’s requirements.3. ESTIMATED QUOTATION / PAYMENT
3.1 The minimum contract period is 3 months, after which a calendar month’s written notice is required by either party. No notice may be given during October, November or December.
3.2 Payment is due in advance on or before the 1st day of each month. Proof of payment must be emailed or WhatsApp to the office.
3.3 A late payment administration fee of R150.00 will be charged on overdue accounts.
3.4 If payment is not received within 48 hours after written notice, debt collection procedures will follow. All legal and collection costs are for the Client’s account.
3.5 Accounts in arrears may be listed on a national credit bureau database.
3.6 Annual increases will apply in line with statutory requirements and be communicated to Clients.
3.7 A 10% additional charge applies for cash payments and 3.5% for card payments.
4. BANKING & PAYMENT DETAILS
4.1 The Skitterblink banking account details will be supplied on the official invoice submitted to you.
4.2 Proof of payment (POP) must be submitted to the Skitterblink office before service.
5. ADDITIONAL ITEMS AND CHARGES
5.1 Waiting time: Teams will wait for 30 minutes for access. Thereafter, the time will be billed as service time.
5.2 Non-access (locked gates, security refusal, etc.) will be regarded as a completed service and billed accordingly.
5.3 Additional services such as snag cleaning, re-cleaning, or cleaning after contractors will be charged separately on request.
5.4 Placement of Skitterblink employees: The Client may not employ or cause the employment of Skitterblink employees directly. If the Client recruits a Skitterblink employee, a placement fee of 17.5% of the annual labor cost to company will be payable to Skitterblink.6. CANCELLATION OR POSTPONEMENT OF THE SERVICES
6.1 This Agreement may be cancelled by either party with one full calendar month’s written notice, provided that the minimum period has been served.
6.2 No cancellations or termination notices will be accepted during the months of October, November, or December. Services during these months remain payable in full.
6.3 Services that fall on public holidays will not be rendered or rescheduled. Monthly service fees remain payable. Please also refer to Special Conditions (2.5) regarding rules for public holidays and bi-weekly rescheduling.7. CLIENT RESPONSIBILITIES
7.1 Provide a safe and suitable workspace for the team, including secure storage for equipment and chemicals.
7.2 Provide daily access to electricity, running water, and sanitary facilities.
7.3 Ensure that the team’s duties remain within the agreed cleaning scope as per Annexure A.
7.4 Ensure the health and safety of the team while on the premises, including protection from harassment, abuse, or unsafe tasks.
7.5 Treat Skitterblink staff with respect and dignity.
7.6 Provide access (keys, codes, remotes) as agreed. Non-access (locked gates, refusal at security, etc.) will be regarded as a completed service.8. IF THERE IS A PROBLEM WITH THE SERVICES
8.1 All complaints must be submitted in writing to the Admin Office and/or the Customer Care & Sales Consultant (via email or site visits). Verbal complaints will not be accepted.
8.2 Theft or breakages must be reported within 24 hours in writing. Official Skitterblink procedures apply.
8.3 Skitterblink, as employer, cannot be held liable for unlawful acts or misconduct of employees.9. OUR LIABILITY FOR LOSS OR DAMAGE
9.1 We are liable for damages only if caused directly by our negligence, limited to 50% of the monthly service fee.
9.2 We are not liable for:
• Use of Client-supplied chemicals or equipment.
• Pre-existing wear and tear, building defects, or inherent faults.
• Theft, hijacking, or break-ins (except negligence on our part in losing keys).
9.3 In the event of lost keys due to our negligence, we will replace them.
9.4 Force Majeure: Skitterblink shall not be liable for any delay or failure in performance of their obligations under this Agreement if such delay or failure is caused by events beyond their reasonable control, including but not limited to acts of God, pandemics, epidemics, fire, flood, strikes, riots, civil unrest, sabotage, load-shedding, government restrictions, or other causes beyond the reasonable control of the affected party.
9.5 Insurance: Skitterblink maintains employer liability insurance in respect of its employees in terms of COIDA. The Client is responsible for maintaining adequate insurance cover for its property, premises, and assets. Skitterblink shall not be held liable for loss or damage to property that is required to be covered under the Client’s insurance. 10. CONFIDENTIALITY AND NON-DISCLOSURE
10.1 Both parties agree not to disclose confidential information (methods, processes, client details, finances, etc.).
10.2 The Client consents to Skitterblink processing personal data in compliance with the POPI Act and Skitterblink’s Privacy Policy, accessible at www.skitterblink.co.za.
10.3 The Client consents to Skitterblink conducting credit checks and using national credit bureau databases for tracing, bad debt collection, and updates.
10.4 The Client permits Skitterblink to communicate via SMS, WhatsApp, and email (invoices, notices, newsletters, promotions).
10.5 This obligation continues after termination of the agreement.