Mobile Car Wash & Valet
Terms & Conditions
TERMS AND CONDITIONS OF USE BETWEEN THE SERVICE PARTNER AND THE CUSTOMER
Last updated 1 September 2025
PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE SKITTERBLINK SERVICES. YOUR CONTINUED USE OF SKITTERBLINK SERVICES SHALL CONSTITUTE YOUR ACKNOWLEDGMENT AND ACCEPTANCE OF THESE TERMS AND CONDITIONS.
These terms contain provisions (highlighted below) which limit SKITTERBLINK’S AND THE SERVICE PARTNER’S exposure to legal liability. Some of these provisions do have the effect of limiting your rights in law and conferring obligations on you by virtue of your agreement to these terms.
Nothing in this Agreement is intended to or must be understood to unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created in terms of the Consumer Protection Act, 2008, to the extent that such legislation is applicable.
Important clauses, which may limit SKITTERBLINK’S AND/OR THE SERVICE PARTNER’S responsibility or involve some risk for you, are reflected in bold and italics or are highlighted. You agree to pay special attention to these clauses.
SKITTERBLINK MAY AMEND THESE TERMS FROM TIME TO TIME. AMENDMENTS WILL BE EFFECTIVE UPON SKITTERBLINK’S POSTING OF SUCH UPDATED TERMS ON THE SKITTERBLINK WEBSITE. YOUR CONTINUED USE OF THE SKITTERBLINK SERVICES AFTER SUCH POSTING CONSTITUTES YOUR CONSENT TO BE BOUND BY THE TERMS, AS AMENDED.
1. INTRODUCTION
1.1 “We”, “us” or “our/s” means the Service Partner selected to perform the service to you.
1.2 “You” or “your” means the Customer.
1.3 This contract explains the rights, duties and responsibilities of both the Customer and the Service Partner and is binding on both parties.
1.4 Vehicle cleaning and detailing involves risk due to water, chemicals, and existing wear and tear. Please pay special attention to clauses 7 and 9. Our liability for loss or damage is limited.
2. SERVICES TO BE RENDERED
2.5 We reserve the right not to continue with the job if the vehicle/fleet is unsafe, excessively soiled, or if there is interference by the Client or others.
2.1 Services may include exterior washing, polishing, waxing, interior vacuuming, upholstery cleaning, engine bay cleaning, paint protection, detailing, and fleet cleaning services.
2.2 Unless otherwise agreed, we provide all chemicals, tools, and materials required. All chemicals used are compliant with supplier safety data sheets (SDS) and industry standards.
2.3 All services are performed by trained operators. Services are supervised, but this does not mean the supervisor remains onsite for the full duration. Supervisors inspect services before completion if not present.
2.4 We do not guarantee complete removal of stains, odors, scratches, oxidation, or defects. Paint correction and polishing are performed at the Client’s risk if the vehicle has pre-existing oxidation, respray, or clear coat failure.
3. ESTIMATED QUOTATION / PAYMENT
3.1 Our quotation is valid for 10 days, provided that payment is made and resources are available.
3.2 100% payment is required upfront before commencement of services. Proof of payment (POP) must be provided to Skitterblink by email or WhatsApp.
3.3 Payment options include EFT, POS card machine, or cash (10% surcharge). Card payments incur a 3.5% surcharge.4. BANKING & PAYMENT DETAILS
4.1 The Skitterblink banking account details will be supplied on the official invoice submitted to you.
4.2 Proof of payment (POP) must be submitted to the Skitterblink office before service.
4.3 Clients may be requested to complete a Rating Card within 48 hours after completion. If no feedback is provided, services will be deemed accepted.
4.3 Clients may be requested to complete a Rating Card within 48 hours after completion. If no feedback is provided, services will be deemed accepted.
5. ADDITIONAL ITEMS AND CHARGES
5.1 Additional items not included in the quotation must be approved by the Client and will be charged separately.
5.2 Waiting time: Teams will wait for 30 minutes for access. Thereafter, the time will be billed as service time.
5.3 Non-access (locked vehicles, unavailable keys, parking refusal, etc.) will be regarded as a completed service and billed accordingly.
5.4 Additional charges may apply if:
- Quotation amended due to unforeseen condition of vehicle/fleet.
- Extra cleaning required (e.g., tar, cement, paint, oil stains).
6. CANCELLATION OR POSTPONEMENT OF THE SERVICES
6.1 No cancellation fee will be charged if the service is postponed or cancelled at least 24 hours in advance.
6.2 No cancellations or termination notices will be accepted during October, November, or December. Services during these months remain payable in full.7. CLIENT RESPONSIBILITIES
7.1 Remove all valuables, personal items, and loose accessories from vehicles before cleaning. Skitterblink cannot be held liable for items left in vehicles.
7.2 Provide safe and legal access for vehicles to be cleaned.
7.3 Ensure vehicles are roadworthy and suitable for cleaning.
7.4 Notify Skitterblink in writing of any pre-existing defects, damage, or mechanical issues before cleaning.
7.5 Secure alarms, immobilisers, and electronic systems before handing over vehicles. Skitterblink is not liable for triggered alarms or electrical/electronic malfunctions.
7.6 Client must provide a safe and legal working environment, including access to water and electricity where required.
7.7 Client must ensure safe and legal parking for Skitterblink vehicles and for all fleet vehicles requiring service.
7.8 The Client consents to electronic communication and processing of personal data per the POPI Act.
8. IF THERE IS A PROBLEM WITH THE SERVICES
8.1 All complaints must be submitted in writing to the Admin Office and/or the Customer Care & Sales Consultant (via email or site visits). Verbal complaints will not be accepted.
8.2 Theft or breakages must be reported within 24 hours in writing. Official Skitterblink procedures apply.
8.3 Skitterblink, as employer, cannot be held liable for unlawful acts or misconduct of employees.9. OUR LIABILITY FOR LOSS OR DAMAGE
9.1 We are liable for damages only if caused directly by our negligence, limited to 50% of the invoiced service fee.
9.2 We are not liable for:
- Pre-existing scratches, dents, chips, rust, stains, or wear and tear.
- Loss or theft of valuables left inside vehicles.
- Upholstery shrinkage, fading, or color transfer due to pre-existing wear.
- Malfunction of electronic systems, alarms, immobilisers, sensors, cameras, or aftermarket accessories.
- Paintwork or trim damage due to pre-existing oxidation, chips, or improper repairs.
- Damage caused by prior accident repairs or structural weakness.
- Water ingress into vehicles during cleaning unless caused by gross negligence.
9.3 Force Majeure: Skitterblink shall not be liable for delays or failure due to events beyond their control (acts of God, pandemics, strikes, riots, floods, load-shedding, etc.).
10. CONFIDENTIALITY AND NON-DISCLOSURE
10.1 Both parties agree not to disclose confidential information (methods, processes, client details, finances, etc.).
10.2 The Client consents to Skitterblink processing data per the POPI Act and Privacy Policy (www.skitterblink.co.za).
10.3 The Client consents to receive communications via SMS, WhatsApp, and email (invoices, notices, newsletters, promotions).
10.4 These obligations survive termination of the agreement.