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Pest Control Terms & Conditions

TERMS AND CONDITIONS OF USE BETWEEN THE SERVICE PARTNER AND THE CUSTOMER.

Last updated 1 September 2025

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE SKITTERBLINK SERVICES. YOUR CONTINUED USE OF SKITTERBLINK SERVICES SHALL CONSTITUTE YOUR ACKNOWLEDGMENT AND ACCEPTANCE OF THESE TERMS AND CONDITIONS.

These terms contain provisions (highlighted below) which limit SKITTERBLINK’S AND THE SERVICE PARTNER’S exposure to legal liability. Some of these provisions do have the effect of limiting your rights in law and conferring obligations on you by virtue of your agreement to these terms.

Nothing in this Agreement is intended to or must be understood to unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created in terms of the Consumer Protection Act, 2008, to the extent that such legislation is applicable.

Important clauses, which may limit SKITTERBLINK’S AND/OR THE SERVICE PARTNER’S responsibility or involve some risk for you, are reflected in bold and italics. You agree to pay special attention to these clauses.

SKITTERBLINK MAY AMEND THESE TERMS FROM TIME TO TIME. AMENDMENTS WILL BE EFFECTIVE UPON SKITTERBLINK’S POSTING OF SUCH UPDATED TERMS ON THE SKITTERBLINK WEBSITE. YOUR CONTINUED USE OF THE SKITTERBLINK SERVICES AFTER SUCH POSTING CONSTITUTES YOUR CONSENT TO BE BOUND BY THE TERMS, AS AMENDED.
 

1. INTRODUCTION
1.1 “We”, “us” or “our/s” means the Service Partner selected to perform the service to you.
1.2 “You” or “your” means the Customer.
1.3 This contract explains the rights, duties and responsibilities of both the Customer and the Service Partner and is binding on both parties.

1.4 Pest control services of property may be risky due to exposure to chemicals, pesticides, and hidden infestations. Please pay special attention to clause 7 and 9. Our liability for loss or damage is limited.

 
2. THE PEST CONTROL SERVICES TO BE RENDERED
 
2.1 We agree to provide pest control services to you on the date/s and at the address specified by you, specifically and limited to the Quotation / Pro-Forma Invoice agreed with you.
2.2 Services may include treatment of internal buildings, external areas, vehicles, cargo, and other agreed locations. Standard, spring or deep cleaning is excluded.
2.3 Unless otherwise agreed, we shall provide all necessary PPE, tools, pesticides, and other materials required. The costs will be indicated in the quotation provided.
2.4 All services are carried out by trained and certified Pest Control Operators (PCOs). Services are supervised, but this does not mean the supervisor remains onsite for the full duration. Supervisors inspect services before completion if not present.
2.5 We reserve the right not to continue with the job if premises are unsafe, unsuitable for treatment, materially different from the quotation, or if there is interference by the Client or others.

 
3. ESTIMATED QUOTATION / PAYMENT
 
3.1 Our quotation is valid for 10 days, provided that payment is made and resources are available.
3.2 100% payment is required upfront before commencement of services. Proof of payment (POP) must be provided to Skitterblink by email or WhatsApp.
3.3 Payment options include EFT, POS card machine, or cash (10% surcharge). Card payments incur a 3.5% surcharge.

 
4. BANKING & PAYMENT DETAILS
 
4.1 The Skitterblink banking account details will be supplied on the official invoice submitted to you.
4.2 Proof of payment (POP) must be submitted to the Skitterblink office before service.
4.3 Clients may be requested to complete a Rating Card within 48 hours after completion. If no feedback is provided, services will be deemed accepted.

 
5. ADDITIONAL ITEMS AND CHARGES
 
5.1 Additional items not included in the quotation must be approved by the Client and will be charged separately.
5.2 Waiting time: Teams will wait for 30 minutes for access. Thereafter, the time will be billed as service time.
5.3 Non-access (locked gates, security refusal, etc.) will be regarded as a completed service and billed accordingly.
5.4 Additional charges may apply if:
  - Quotation amended due to unforeseen conditions onsite (e.g. infestations more severe than declared).
  - Extra PPE, pesticides, or disposal containers required.
  - Delays beyond our control (e.g. waiting for access, contractors, weather).

 
6. CANCELLATION OR POSTPONEMENT OF THE SERVICES
 
6.1 No cancellation fee will be charged if the service is postponed or cancelled at least 24 hours in advance.
6.2 No cancellations or termination notices will be accepted during October, November, or December. Services during these months remain payable in full.

 
7. CLIENT RESPONSIBILITIES
 
7.1 Provide safe and suitable access to the property and affected areas, including electricity and water supply.
7.2 Ensure alarms, keys, or remotes are provided with clear instructions. We are not responsible for lost keys, remotes, or triggered alarms.
7.3 Prepare the property by securing valuables, breakables, and sentimental items before work begins. Skitterblink cannot be held liable for damage to or loss of such items if not removed or secured.
7.4 Arrange and pay for any parking or entry fees necessary for access.
7.5 Ensure no interference by children, pets, or contractors. Premises must be vacated during pesticide application until declared safe.
7.6 The Client consents to electronic communication and processing of personal data per the POPI Act.
7.7 The Client is responsible for following all safety instructions before, during, and after treatment, including but not limited to vacating the premises, covering or removing food, utensils, and personal items, and removing or securing pets, plants, and aquariums. Failure to do so shall release Skitterblink from any liability arising from chemical exposure.


8. IF THERE IS A PROBLEM WITH THE SERVICES
 
8.1 All complaints must be submitted in writing to the Admin Office and/or the Customer Care & Sales Consultant (via email or site visits). Verbal complaints will not be accepted.
8.2 Theft or breakages must be reported within 24 hours in writing. Official Skitterblink procedures apply.
8.3 Skitterblink, as employer, cannot be held liable for unlawful acts or misconduct of employees.

9. OUR LIABILITY FOR LOSS OR DAMAGE
 
9.1 We are liable for damages only if caused directly by our negligence, limited to 50% of the invoiced service fee.
9.2 We are not liable for: pre-existing wear and tear, building defects, hidden hazards, vermin infestations, mould, inherent faults, or damage caused by or relating to flooding, sewerage contamination, fire, soot, smoke residue, atmospheric or climatic changes, or structural weaknesses.
9.3 We are not liable for fragile or brittle items, items with inherent defects, or electronic/mechanical failures unless caused by visible impact damage.
9.4 Force Majeure: Skitterblink shall not be liable for delays or failure due to events beyond their control (acts of God, pandemics, strikes, riots, floods, load-shedding, etc.).
9.5 Insurance: Skitterblink insures staff under COIDA. The Client must insure property and assets.
9.6 While pesticides are applied according to product labels and industry regulations, Skitterblink does not warrant that treatments are risk-free. Skitterblink is not liable for allergic reactions, health issues, or damages to pets, plants, or sensitive materials arising from the use of chemicals, provided they were applied according to professional standards.

 
10. CONFIDENTIALITY AND NON-DISCLOSURE
 
10.1 Both parties agree not to disclose confidential information (methods, processes, client details, finances, etc.).
10.2 The Client consents to Skitterblink processing data per the POPI Act and Privacy Policy (www.skitterblink.co.za).
10.3 The Client consents to Skitterblink performing credit checks and using national credit bureau databases for collections/tracing.
10.4 The Client consents to receive communications via SMS, WhatsApp, and email (invoices, notices, newsletters, promotions).
10.5 These obligations survive termination of the agreement.