Placement Cleaning
Terms & Conditions
TERMS AND CONDITIONS OF USE BETWEEN THE SERVICE PARTNER AND THE CUSTOMER
Last updated 1 September 2025
PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE SKITTERBLINK SERVICES. YOUR CONTINUED USE OF SKITTERBLINK SERVICES SHALL CONSTITUTE YOUR ACKNOWLEDGMENT AND ACCEPTANCE OF THESE TERMS AND CONDITIONS.
These terms contain provisions (highlighted below) which limit SKITTERBLINK’S AND THE SERVICE PARTNER’S exposure to legal liability. Some of these provisions do have the effect of limiting your rights in law and conferring obligations on you by virtue of your agreement to these terms.
Nothing in this Agreement is intended to or must be understood to unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created in terms of the Consumer Protection Act, 2008, to the extent that such legislation is applicable.
Important clauses, which may limit SKITTERBLINK’S AND/OR THE SERVICE PARTNER’S responsibility or involve some risk for you, are reflected in bold and italics or are highlighted. You agree to pay special attention to these clauses.
SKITTERBLINK MAY AMEND THESE TERMS FROM TIME TO TIME. AMENDMENTS WILL BE EFFECTIVE UPON SKITTERBLINK’S POSTING OF SUCH UPDATED TERMS ON THE SKITTERBLINK WEBSITE. YOUR CONTINUED USE OF THE SKITTERBLINK SERVICES AFTER SUCH POSTING CONSTITUTES YOUR CONSENT TO BE BOUND BY THE TERMS, AS AMENDED.
1. INTRODUCTION
1.1 “We”, “us” or “our/s” means the Service Partner selected to perform the service to you.
1.2 “You” or “your” means the Customer.
1.3 This contract explains the rights, duties and responsibilities of both the Customer and the Service Partner and is binding on both parties.
1.4 The Placement Cleaner Service is rendered on a monthly contract basis. Please pay special attention to clause 7 and 9. Our liability for loss or damage is limited.
2. THE PLACEMENT CLEANING CLEANING SERVICES TO BE RENDERED
2.1 A Placement Cleaner is stationed full-time or part-time at the Client’s premises as agreed in the Service Agreement.
2.2 The Cleaner remains an employee of Skitterblink; all payroll, statutory compliance, and insurance are handled by Skitterblink.
2.3 Placement Cleaners will work a minimum of six (6) hours per day, which includes a mandatory 30-minute lunch break.
2.4 Skitterblink shall provide official uniforms, identification, and required PPE for Placement Cleaners.
2.5 Labour terms are set out in Annexure A and compulsory chemicals in Annexure B.
2.6 Exclusions: Placement Services do not include biohazard/trauma cleaning, builders’ snag or re-cleaning, deep/spring cleaning, or services at any other site than the contracted premises.
2.7 Skitterblink will conduct on-site induction training to ensure that the Client’s customised work schedule and operational needs are understood and complied with.
2.8 Skitterblink will provide relevant administrative documentation, including timesheets, job descriptions, and daily/weekly/monthly schedules.
2.9 The Client agrees to provide site-specific information in the Customer & Service Delivery Information Form. This form is not part of this Agreement but guides service delivery.3. ESTIMATED QUOTATION / PAYMENT
3.1 The minimum contract period is 6 months, after which a calendar month’s written notice is required by either party. No notice may be given during October, November or December.
3.2 Payment is due in advance, on or before the 1st day of each month. Proof of payment must be emailed or WhatsApped to the office.
3.3 A late payment administration fee of R150.00 will be charged on overdue accounts.
3.4 If payment is not received within 48 hours after written notice, debt collection procedures will follow. All legal and collection costs are for the Client’s account.
3.5 Accounts in arrears may be listed on a national credit bureau database.
3.6 Annual increases will apply in line with statutory requirements and be communicated to Clients.
3.7 A 10% additional charge applies for cash payments and 3.5% for card payments.4. BANKING & PAYMENT DETAILS
4.1 The Skitterblink banking account details will be supplied on the official invoice submitted to you.
4.2 Proof of payment (POP) must be submitted to the Skitterblink office before service.
5. SKITTERBLINK RESPONSIBILITIES
5.1 Recruit, employ, and remunerate the Placement Cleaner in compliance with all applicable labour laws.
5.2 Provide replacement personnel in the event of illness, leave, or resignation, subject to operational capacity.
5.3 Provide compulsory monthly inspections and management visits to monitor service delivery and compliance.
5.4 Maintain statutory registrations (UIF, PAYE, SDL, COIDA).
5.5 Provide official Skitterblink uniforms, identification, and PPE.
5.6 Provide administration documentation, including timesheets, job descriptions, and schedules.
5.7 Conduct on-site induction training at commencement of placement.6. CANCELLATION OR POSTPONEMENT OF THE SERVICES
6.1 This Agreement is binding for a minimum of six (6) months. Thereafter, one calendar month’s written notice is required.
6.2 No cancellations or termination notices will be accepted during October, November, or December.
7. CLIENT RESPONSIBILITIES
7.1 Provide a safe workplace in compliance with the Occupational Health and Safety Act (OHSA).
7.2 Provide daily access to the premises, water, electricity, and sanitary facilities.
7.3 Provide equipment if not supplied by Skitterblink, at own risk.
7.4 Treat Skitterblink staff with respect and dignity.
7.5 Notify Skitterblink regarding access control, alarms, and contractor arrangements.8. RECRUITMENT OF PLACEMENT STAFF
8.1 The Client may recruit Placement Staff only after six (6) months of placement service.
8.2 A recruitment fee of 17.5% of the annual labour cost to company will be payable to Skitterblink in such cases.9. OUR LIABILITY FOR LOSS OR DAMAGE
9.1 We are liable for damages only if caused directly by our negligence, limited to 50% of the monthly service fee.
9.2 We are not liable for:
• Use of Client-supplied equipment.
• Pre-existing wear and tear or building defects.
• Theft, hijacking, or break-ins (except negligence on our part in losing keys).
• Any industrial machinery dismantling/reassembly performed at the Client’s request.
9.3 In the event of lost keys due to our negligence, we will replace them.
9.4 Force Majeure: Skitterblink shall not be liable for delay or failure caused by events beyond their reasonable control (e.g. acts of God, pandemics, strikes, riots, load-shedding).
9.5 Insurance: Skitterblink maintains employer liability insurance for employees under COIDA. The Client must maintain adequate insurance for property and assets.10. CONFIDENTIALITY AND NON-DISCLOSURE
10.1 Both parties agree not to disclose confidential information (methods, processes, client details, finances, etc.).
10.2 The Client consents to Skitterblink processing personal data in compliance with the POPI Act and Skitterblink’s Privacy Policy, accessible at www.skitterblink.co.za.
10.3 The Client consents to Skitterblink conducting credit checks and using national credit bureau databases for tracing, bad debt collection, and updates.
10.4 The Client permits Skitterblink to communicate via SMS, WhatsApp, and email (invoices, notices, newsletters, promotions).
10.5 This obligation continues after termination of the agreement.