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Window & Solar Panel Cleaning

Terms & Conditions

TERMS AND CONDITIONS OF USE BETWEEN THE SERVICE PARTNER AND THE CUSTOMER
Last updated 1 September 2025

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE SKITTERBLINK SERVICES. YOUR CONTINUED USE OF SKITTERBLINK SERVICES SHALL CONSTITUTE YOUR ACKNOWLEDGMENT AND ACCEPTANCE OF THESE TERMS AND CONDITIONS.

These terms contain provisions (highlighted below) which limit SKITTERBLINK’S AND THE SERVICE PARTNER’S exposure to legal liability. Some of these provisions do have the effect of limiting your rights in law and conferring obligations on you by virtue of your agreement to these terms.

Nothing in this Agreement is intended to or must be understood to unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created in terms of the Consumer Protection Act, 2008, to the extent that such legislation is applicable.

Important clauses, which may limit SKITTERBLINK’S AND/OR THE SERVICE PARTNER’S responsibility or involve some risk for you, are reflected in bold and italics or are highlighted. You agree to pay special attention to these clauses.

SKITTERBLINK MAY AMEND THESE TERMS FROM TIME TO TIME. AMENDMENTS WILL BE EFFECTIVE UPON SKITTERBLINK’S POSTING OF SUCH UPDATED TERMS ON THE SKITTERBLINK WEBSITE. YOUR CONTINUED USE OF THE SKITTERBLINK SERVICES AFTER SUCH POSTING CONSTITUTES YOUR CONSENT TO BE BOUND BY THE TERMS, AS AMENDED.


1. INTRODUCTION

1.1 “We”, “us” or “our/s” means the Service Partner selected to perform the service to you.
1.2 “You” or “your” means the Customer.
1.3 This contract explains the rights, duties and responsibilities of both the Customer and the Service Partner and is binding on both parties.
1.4 Window and solar panel cleaning services involve risks. Please pay special attention to clause 7 and 9. Our liability for loss or damage is limited.

 
2. THE WINDOW & SOLAR PANEL CLEANING SERVICES TO BE RENDERED
 
2.1 We agree to provide specialised window and solar panel cleaning services to you on the date/s and at the address specified by you, as per the Quotation / Pro-Forma Invoice agreed with you.
2.2 Scope of services may include:
  • Standard window cleaning up to 9.5 metres using water-fed pole systems.
  • Solar panel cleaning with pure water systems to remove dust, dirt, and grime to improve efficiency.
  • High-access cleaning using scaffolding, where separately quoted and approved. All employees are trained and certified in compliance with the Occupational Health & Safety Act (OHSA) for working at heights.
2.3 Exclusions: rope access (abseiling) unless separately contracted; structural repairs or replacement of panels/windows; sealant work; repainting or redecoration; removal of hidden faults or damage not visible during service.
2.4 Weather Disclaimer: Skitterblink is not liable for streaks, dust, or debris caused by weather conditions after the completion of services.
2.5 Performance Disclaimer: Skitterblink cannot guarantee a specific improvement in solar panel efficiency, as performance is affected by multiple factors outside cleaning.
2.6 Services are carried out by trained operators. A supervisor may not remain onsite for the full duration but will inspect before completion.
2.7 We reserve the right not to continue if unsafe conditions exist (e.g., unstable roofs, high winds, unsafe scaffolding setup) or if there is interference by contractors/other parties.
 
 
3. ESTIMATED QUOTATION / PAYMENT
 
3.1 Our quotation is valid for 10 days, provided that payment is made and resources are available.
3.2 100% payment is required upfront before commencement of services. Proof of payment (POP) must be provided to Skitterblink by email or WhatsApp.
3.3 Payment options include EFT, POS card machine, or cash (10% surcharge). Card payments incur a 3.5% surcharge.
 
 
4. BANKING & PAYMENT DETAILS
 
4.1 The Skitterblink banking account details will be supplied on the official invoice submitted to you.
4.2 Proof of payment (POP) must be submitted to the Skitterblink office before service. 
4.3 Clients may be requested to complete a Rating Card within 48 hours after completion. If no feedback is provided, services will be deemed accepted.
 
 
5. ADDITIONAL ITEMS AND CHARGES
 
5.1 Additional items not included in the quotation must be approved by the Client and will be charged separately.
5.2 Waiting time: Teams will wait for 30 minutes for access. Thereafter, the time will be billed as service time.
5.3 Non-access (locked gates, security refusal, etc.) will be regarded as a completed service and billed accordingly.
5.4 Additional charges may apply if:
  • Scaffolding setup and dismantling are required, unless included in the quotation.
  • Extra chemicals or cleaning materials are required due to excessive dirt, paint, cement, silicone, or bird droppings.
  • Extra PPE is required due to high-risk work at heights.
  • After-hours or emergency call-outs are required.
  • There are delays beyond our control (e.g. contractors, access issues).
 
 
6. CANCELLATION OR POSTPONEMENT OF THE SERVICES
 
6.1 No cancellation fee will be charged if the service is postponed or cancelled at least 24 hours in advance.
6.2 No cancellations or termination notices will be accepted during October, November, or December. Services during these months remain payable in full.
 
 
7. CLIENT RESPONSIBILITIES
 
7.1 Ensure safe access to the property and affected areas, including gates, alarms, and security estates.
7.2 Provide water and electricity supply for service, unless otherwise agreed in writing.
7.3 Declare any known hazards such as fragile roofs, loose tiles, asbestos, or chemical storage.
7.4 Ensure scaffolding space and safe ground conditions are available if scaffolding is required.
7.5 Remove or secure valuables, fragile or sentimental items before commencement.
7.6 Arrange and pay for any parking or entry fees necessary for access.
7.7 Ensure no interference by children, pets, or contractors. We are not responsible for re-cleaning when other contractors are onsite.
7.8 Late access will be regarded as billable service time.
7.9 The Client consents to electronic communication and processing of personal data per the POPI Act.
 
 
8. IF THERE IS A PROBLEM WITH THE SERVICES
 
8.1 All complaints must be submitted in writing to the Admin Office and/or the Customer Care & Sales Consultant (via email or site visits). Verbal complaints will not be accepted.
8.2 Theft or breakages must be reported within 24 hours in writing. Official Skitterblink procedures apply.
8.3 Skitterblink, as employer, cannot be held liable for unlawful acts or misconduct of employees.

 
9. OUR LIABILITY FOR LOSS OR DAMAGE
 
9.1 We are liable for damages only if caused directly by our negligence, limited to 50% of the invoiced service fee.
9.2 We are not liable for: pre-existing scratches, cracks, damaged seals on windows/panels, reduced solar efficiency not related to cleaning, weather-related streaks or dust after service, hidden faults not visible during service, client-supplied equipment/chemicals, theft/break-ins (except negligence with keys), or consequential losses.
9.3 If keys are lost due to our negligence, we will replace them.
9.4 Force Majeure: Skitterblink shall not be liable for delays or failure due to events beyond their control (acts of God, pandemics, strikes, riots, floods, load-shedding, etc.).
9.5 Insurance: Skitterblink insures staff under COIDA. The Client must insure property and assets.
 
 
10. CONFIDENTIALITY AND NON-DISCLOSURE
 
10.1 Both parties agree not to disclose confidential information (methods, processes, client details, finances, etc.).
10.2 The Client consents to Skitterblink processing data per the POPI Act and Privacy Policy (www.skitterblink.co.za).
10.3 The Client consents to Skitterblink performing credit checks and using national credit bureau databases for collections/tracing.
10.4 The Client consents to receive communications via SMS, WhatsApp, and email (invoices, notices, newsletters, promotions).
10.5 These obligations survive termination of the agreement.